Return and Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return and refund policy.

1. If you wish to return a Product to us you may contact us via our website, by email (suppor@ffl.com.bd), by calling our hotline number (+880 9613505070). We will then inform of you of the arrangements to return the Product to us. ** The product must be returned in the original and undamaged manufacturer packaging/box along with the original tags, user manual, warranty cards, freebies and accessories.

2. If you are returning a Product to us: (a) because you have canceled the Contract between us within the 7-day period (see above), we will process the refund due to you as soon as possible after collection of the Product from you and, in any case, within the same day of the day you gave us notice to cancel. Where you are entitled to a refund, we will refund the price of the Product in full (After Deducting the Bank Charge). Subject to instances where the installation is available, we will be responsible for collecting any returned Product from your address in the BANGLADESH. (b) for any other reason (for instance, because you have notified us in accordance with the terms below that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time and, usually within 5-7 working days of when we receive the Product from you. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund.

3. Subject to the terms below, if you believe that a Product you have ordered from us is defective, you should contact us via our website or by email or by telephoning the Customer Call Centre (details are available here: Contact Us). We will advise you of the appropriate steps to take. If you notify us within 7 days of delivery of the Product that the Product is defective, you will have the option to select a repair, an exchange or a refund. If a fault is found after 7 days from delivery of the Product, you should contact us by telephoning and we will at our discretion either repair or replace the Product and deliver the repaired or replacement Product to you, or provide a refund.

4. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation and return the Products to us, we may have a right of action against you for compensation. When returning a Product to us we recommend you obtain proof of posting. In all cases, we reserve the right to inspect the Product and verify the fault. For an exchange or refund, the Product must be in otherwise ‘as new condition and if possible with the original packaging. We reserve the right to refuse a refund or exchange if the Product returned is deemed to have been damaged.

5. We will usually make any refunds using the same method originally used by you to pay for your purchase.

6. For an online refund it will take 7-14 working days for the refund process to be completed.

7. We do not cover faults caused by misuse, neglect, physical damage, tampering or incorrect adjustment or normal wear and tear. Products sold on our website are intended for domestic use only and are not for commercial use or resale. Nor do we cover faults due to incorrect installation in your home. Please do not remove the serial number.

8. This Returns Policy does not affect your statutory rights. If you have more queries mail us at support@ffl.com.bd